Return and Refund Policy
When you place an order with Bobbleheads Australia and complete the checkout process, we want you to know that we're here to make your custom bobblehead experience as wonderful as possible. While most of our clients are overjoyed with their unique bobbleheads, we understand that sometimes expectations might vary.
Here's the deal: all our custom-made bobbleheads are crafted to be special, but it must always be remembered that the figurines are meant to be caricatures of the models, not identical reproductions. Instead, our skilled artists have a knack for capturing those distinctive features and bringing them to life in a playful way.
But here's the twist: once you've completed your order, we kindly ask that you understand our policy. Because each bobblehead is meticulously handcrafted to order, we can't accommodate returns or offer refunds. It's all part of the magic of personalized bobbleheads!
Refunds Before Shipping
We offers money back guarantee that is valid during the creation process of your custom bobblehead This means that you can cancel your order anytime pre-shipping. In order to avoid non-serious orders, a cancellation fee of 50% will be deducted from the payment you made when ordering. This refund policy does not apply for bulk orders. In case you order more than one custom doll, the prototype (first sample) will be treated in accordance with our "No questions asked" money back guarantee, however, after the approval of the prototype by the customer, no more refunds are possible for the complete bulk order.
Refunds After Shipping
Due to the fact that all of our products are custom made in accordance with the specifications provided by our customers, applicable laws don’t require us to accept returns or grant refunds.
However, while we accept cancellations before shipping (for single orders - not bulk orders) we are unable to accept such cancellations after you have received the custom-made doll.
It should be noted that if the delivery of the goods fails due to the customer's own reasons, such as the customer providing the wrong delivery address or changing the delivery address in the middle, we will not refund.
Damages During Shipping
Our bobblehead dolls are very well-packed, and damages during shipping rarely occur.
However, if this unlikely event happens to you, please contact us within 24 hours, and file a report with this person in case of any damage and please provide us with the order number and photos of the damaged dolls.
Please contact us sales@bobbleheads.com.au our customer service staff will be happy to help for you.
If you didn't provide the above information within 24 hours after the logistics track shows the receipt, we will not be processed.
Product Dissimilar
Due to the bobblehead being a completely handmade custom product, we can't guarantee 100% similarity to the image you provide.
Sculpting, especially when the subject is a human, is a very subjective process. It is an art, not a science. The quality of the photo provided is very important in achieving a strong likeness. But even with a good photo, because of the subjectivity involved with the art of sculpting, some people may see a strong resemblance to the person, and others may not.
Wrong Product From Warehouse
Due to the negligence of the warehouse staff, you have received the bobblehead of other’s orders. Please contact us to sales@bobbleheads.com.au within 48 hours and attach the pictures and information of the bobblehead, our customer service staff will be happy to help for you.
You can choose one of the following solutions:
1: Return and redo: We will provide to you with our return address and bear the return shipping costs. And we will remake your order.
2: Return and refund: We will provide you with our return address and bear the return shipping cost. After you send the package, we will refund 100% to you.